![]() ![]() ![]() This should have been dealt with quickly. Called Corel Customer Service, gave them the artifacts showing payment to solve the problem. Okay, looked at my PayPal account and it is clear the invoice was paid. I went online to download a copy of the VS 2018 and their system said awaiting payment from PayPal so I couldn't get a serial number. 6 weeks after I bought the upgrade, my computer crashed and bought a new one. It allowed me a download and gave me a serial number (I guess real time). Upgraded from Corel Video Studio X10 to the 2018 version. Making me wait up til over midnight, to call me for remote connection on several occasions (because of time difference), and having such a heavy Indian accent, I couldn't understand half of what he said, while he roamed around in my Computer! No I'm DONE, and Corel can just keep my money! Make me take screenshots/Make WinAudit.exe, MSINFO32 reports/Smart package, and share them - only to learn that he either "can't open them because of Corel firewall restrictions", or that the link has expired before he got to them. Well I've just spend 2 MONTHS in contact with a "support technician" who made me uninstall/reinstall programs and drivers. I'm DONE! and Corel can just keep my money!Īs I can see I'm FAR from the only frustrated costumer, who just got FED UP with a program full of glitches (Videostudio 2018), and a support that feels like an eternal loop of trial and error!!! All because Corel has a rule that says “They don't pay refund before the problem is found”. Postscript- I even ran it in Windows 11 Sandbox in case another app was interfering, it STILL DIDN’T WORK. Five star for PayPal, one or less for Corel. Finally Corel never gave me an apology and the program still fails to work. I’ve used Painter for 20 years, never had such problems. Even the trial version I found out comes up with the same error. Eventually got so frustrated I asked for my money back, and was getting nowhere until I contacted PayPal, then got a refund within four hours. I sent six emails and only got one reply. I have nothing odd or pirated on my machine. Contacted Corel they faffed around then wanted a full transcript of everything on my computer which is used for criminals and sex offenders so I refused. I have 35 years experience with computers and soon realised there was nothing wrong with my brand new Windows 11 machine. Installed but kept failing to connect to internet server error therefore couldn’t register and so wouldn’t even open. Bought Corel Painter 2022 on Black Friday offer price. ![]()
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